.contact-desk {
  --chat-accent: #c45c6a;
  --chat-ink: #f7f0f2;
  --chat-muted: #c9b4ba;
  --chat-panel: #351923;
  --chat-line: rgba(255, 246, 248, 0.14);
}
.contact-desk .chat {
  height: min(640px, 78dvh);
  min-height: 480px;
  background: var(--chat-panel);
  border: 2px solid var(--ink, #351923);
  overflow: hidden;
  display: grid;
  grid-template-rows: auto 1fr auto;
}
.contact-desk .chat header {
  display: flex;
  align-items: center;
  gap: 13px;
  padding: 16px 18px;
  border-bottom: 1px solid var(--chat-line);
}
.contact-desk .avatar {
  width: 42px;
  height: 42px;
  border-radius: 8px;
  background: var(--chat-accent);
  color: #fff6f8;
  display: grid;
  place-items: center;
  font-weight: 800;
}
.contact-desk .chat header div:nth-child(2) { display: grid; gap: 4px; }
.contact-desk .chat header strong { font-size: 15px; color: var(--chat-ink); }
.contact-desk .chat header span { font-size: 12px; color: var(--chat-muted); }
.contact-desk .chat header i {
  display: inline-block;
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: #4bd28f;
  margin-right: 5px;
}
.contact-desk .reset {
  margin-left: auto;
  border: 2px solid var(--chat-ink);
  background: transparent;
  color: var(--chat-ink);
  width: 44px;
  height: 44px;
  font-size: 22px;
  cursor: pointer;
}
.contact-desk .messages { padding: 20px; overflow: auto; }
.contact-desk .day { text-align: center; color: var(--chat-muted); font-size: 11px; margin-bottom: 20px; }
.contact-desk .bubble { max-width: 82%; margin: 0 0 14px; }
.contact-desk .bubble p {
  padding: 13px 16px;
  margin: 0;
  border-radius: 4px;
  background: #4a2430;
  color: var(--chat-ink);
  line-height: 1.5;
  font-size: 14px;
  white-space: pre-wrap;
}
.contact-desk .bubble time { display: block; font-size: 10px; color: var(--chat-muted); margin: 6px 8px; }
.contact-desk .bubble.user { margin-left: auto; }
.contact-desk .bubble.user p { background: var(--chat-accent); color: #fff6f8; }
.contact-desk .bubble.user time { text-align: right; }
.contact-desk .bubble.pending { opacity: .65; }
.contact-desk .chat form { border-top: 1px solid var(--chat-line); padding: 14px 16px 16px; }
.contact-desk .identity { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; margin-bottom: 10px; }
.contact-desk .identity label { font-size: 10px; color: var(--chat-muted); text-transform: uppercase; letter-spacing: .08em; }
.contact-desk .identity input {
  display: block;
  width: 100%;
  margin-top: 6px;
  background: #241018;
  border: 1px solid var(--chat-line);
  padding: 11px;
  color: var(--chat-ink);
  outline: none;
}
.contact-desk .identity input:focus,
.contact-desk .composer:focus-within { border-color: var(--chat-accent); }
.contact-desk .composer {
  display: flex;
  align-items: flex-end;
  gap: 10px;
  background: #241018;
  border: 1px solid var(--chat-line);
  padding: 9px;
}
.contact-desk .composer textarea {
  flex: 1;
  resize: none;
  max-height: 120px;
  border: 0;
  outline: 0;
  background: transparent;
  color: var(--chat-ink);
  padding: 7px;
  font: inherit;
  line-height: 1.45;
}
.contact-desk .composer button {
  border: 0;
  background: var(--chat-accent);
  color: #fff6f8;
  height: 40px;
  padding: 0 14px;
  font-weight: 800;
  cursor: pointer;
}
.contact-desk .composer button b { display: none; }
.contact-desk .status { text-align: center; margin: 9px 0 0; color: var(--chat-muted); font-size: 11px; }
.contact-desk .status.error { color: #ff8f8f; }
.contact-desk .sr-only { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0,0,0,0); }
@media (max-width: 700px) {
  .contact-desk .identity { grid-template-columns: 1fr; }
  .contact-desk .composer button span { display: none; }
  .contact-desk .composer button b { display: block; font-size: 18px; }
}